XM Satellite Radio Inc.
P.O. Box 33174
Detroit, MI 48232

Online support:
listenercare@xmradio.com

• Internet Connection: Broadband
• Processor: Pentium III 1 GHz or better
• Memory: Minimum 256 MB RAM, minimum 64 MB Video RAM
• Operating System: Windows XP
• Sound: Soundcard w/ speakers or headphones
• Additional Software: Windows Media Player 10, Flash 7
• Browser Compatibility: Internet Explorer 6+, Firefox 1.0+, Netscape 7+ (Opera not supported); cookies must be enabled

• Internet Connection: Broadband
• Processor: PowerPC G3 processor or better
• Memory: 128 MB RAM, 64 MB Video RAM
• Operating System: OS X
• Sound: Soundcard w/ speakers or headphones
• Additional Software: Windows Media components for Quicktime, Flash 7
• Browser Compatibility: Firefox 1.0+ (Internet Explorer not supported); cookies must be enabled

Internet Service Support
XM Satellite Radio Inc.
1500 Eckington Place, NE
Washington, DC 20002


Online support:
www.xmradio.com/contact_us/xmro_contact_us.jsp

XM Satellite Radio Inc.
P. O. Box 830205
Baltimore, MD 21283-0205

1. payments, credits, purchases, and any other charges to your account;
2. the amount you owe us; and
3. the payment due date.

1. Activation Fee: For each XM Radio on your account, we may charge you a fee to activate, upgrade or modify your Radio Services. The addition of premium channels or services, if any, may require an additional activation fee. The fee is payable with your first subscription fee payment.
2. Late Fee: If we do not receive your payment by the billing due date, we may charge you a late fee of the lesser of (a) $5.00 or (b) the maximum amount permitted under applicable law per month or partial month until the delinquent amount is paid in full, in each case, subject to applicable law. We do not extend credit to customers and this late fee is not an interest charge. You acknowledge that this collection fee is not an interest charge, finance charge, or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment and may be subject to limitations set forth by law in your state.
3. Deposits: If you wish to reactivate your Services after a deactivation for non-payment, you must pay your account in full and we may require a deposit before we reactivate your Services. Deposits will be treated as credits, from which we will deduct our charges.
4. Returned Payment Fee: If any bank or other financial institution refuses to honor any payment of yours, we may charge you a collection fee that is the lesser of (i) $20.00 ($15.00 for residents of West Virginia); and (ii) the maximum amount permitted under applicable law. You acknowledge that this collection fee is not an interest charge, finance charge, or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment.
5. Invoice Fee: If you elect to pay by check or money order, we may charge you a fee of up to $2.00 per invoice/billing statement.

• Your name and XM account number;
• The dollar amount in question; and
• The details of your question.

1. Write a demand for arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered;
2. Send two copies of the demand for arbitration plus the appropriate filing fee to: American Arbitration Association, 1776 Eye Street, N.W., Suite 850, Washington, D.C. 20006; and
3. Send one copy of the demand for arbitration to XM SATELLITE RADIO INC. at the address on the first page of this Customer Agreement.

1. any dispute over the validity of either party's intellectual property rights or our licenses to operate our business;
2. any dispute based on Section 11(c) above challenging or enforcing the arbitrator's award or decision; and
3. any dispute involving a violation of the Communications Act of 1934, 47 U.S.C. §605, or the Electronic Communications Privacy Act, 18 U.S.C. §§2510-2521