If you have a problem that you can't resolve online, please call 1-800-XM-RADIO during the following hours:
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
XM Radio & Equipment Where can I buy XM Equipment?
XM's distribution partners include Wal-Mart, Best Buy, Circuit City, Al and Ed's, CarToys, Cowboy Maloney's Electronic City, Crutchfields, Good Guys, Magnolia Hi-Fi, Mobile-One, RadioShack Dealer Franchisee, Sound Advice, Tweeter, Ultimate, Marine Audio, and LiveTV. Learn More...
Where can I buy XM Ready radios?
You can buy XM Ready radios at thousands of consumer electronics, auto accessory, retail stores, and online. XM Radio's also come as an option at select automobile dealerships. Please visit our Dealer Locator to find a dealer near you.
Who are XM's auto manufacturing partners?
XM's automobile manufacturing partners include General Motors Corporation, American Honda Motor Co., Inc., Toyota, Audi, and Nissan North America.
Who are XM's radio manufacturing partners?
XM's radio manufacturing partners include Alpine Electronics, Inc., Blaupunkt, Bontec, Fujitsu Ten, Hyundai Autonet, Panasonic, Pioneer Electronic Corporation, Sony Electronics Inc., Audiovox, Clarion Co. Ltd., Delphi Delco Electronics Systems, Mitsubishi Electronics, Visteon, Pana-Pacific, and Sharp.
Who installs XM radios?
Most XM radios can be installed at the place of purchase. We suggest that you ask your local retailer for their recommendation on how you should have your radio installed to ensure optimum performance.
We've put our radio hardware manuals online to help you get the most out of your XM Radio.
What does XM Ready mean?
XM Ready means that the radio can be upgraded to receive XM programming and that your radio is fully compatible with the XM tuner module needed to receive the XM Radio service.
What is required to upgrade to XM?
In order for an XM Ready radio to receive XM programming, you will need a XM Ready radio, a tuner box and an antenna. Cassette Adaptor and FM-modulated units are available and will work with your existing car or home stereo. The tuner box enables the radio to receive and transmit the XM signal. The antenna needs to be installed or mounted on the outside of the automobile where it will have the maximum exposure to the sky.
Are there different antennas available?
There are several antenna configurations available to receive the XM signal. These configurations include a glass-mounted antenna, a roof-mounted antenna, and a magnet-mounted antenna. The customer can select the type of antenna that they want; however some radios come standard with certain antenna configurations. Additional antenna configurations may need to be purchased separately. Please see your retailer for details.
Where can I update the firmware of my portable radio?
XM will periodically offer updates, or "firmware upgrades" for your portable XM radio (Inno, Helix, or Nexus). Information on upgrading your firmware can be found on the Firmware Upgrade page.