If you have a problem that you can't resolve online, please call 1-800-XM-RADIO during the following hours:
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
XM FOR BUSINESS & COMMERCIAL ESTABLISHMENTS
Why is there a difference in cost between a commercial and consumer subscription?
How do I set up a commercial account?
What else do I need to know about an XM commercial subscription?
Why is there a difference in cost between a commercial and consumer subscription?
- A consumer account is established when customers listen to XM programming for personal use in their vehicle or home. In a commercial or business setting, such as a doctor's office, dentist's office, restaurant/bar, retail stores, hair salons, malls, airlines, many customers and/or employees are listening to XM programming as background music. With an XM Commercial Service package for your business, all commercial licensing and royalty obligations to the artists are covered, unless you operate an establishment that charges an admissions or membership fee (e.g. a theme park, skating rink, dance club, health club, etc.) or use music sources other than XM (e.g. CDs, DJs, live music or terrestrial radio, etc.), in which case you are responsible for payment of any copyright royalties.
How do I set up a commercial account?
- Please call XM For Business at 888-XM4-BUSI (1-888-964-2874).
If you use the Radio Service in a commercial establishment and are an XM for Business subscriber, you are subject to the terms and conditions of the XM for Business Customer Agreement. If you have not yet received a Welcome Kit and XM for Business Customer Agreement, please contact an XM for Business Listener Care representative at 1-888-XM4-BUSI (1-888-964-2874) or at customerservice@xm4biz.com.
What else do I need to know about an XM commercial subscription?
- Channels with a frequent use of explicit language are indicated on the channel line-up and on the radio's channel display with an "XL." These channels may not be appropriate for the patrons of a commercial establishment. It is your responsibility to impose listening restrictions that you consider appropriate for yourself, your patrons and others. Please contact the XM for Business Listener Care Center at 1-888-XM4-BUSI (1-888-964-2874) or visit the website www.xm4biz.com for information on channel blocking. XM for Business reserves the right to block any channels from a commercial establishment based on listener complaints, FCC inquiry, negative publicity, or other factors.